Jak złożyć reklamację na usługi telekomunikacyjne w Belgii
To może być normalne.
Możliwe, że operator nie jest w stanie od razu obliczyć kosztów zamówionych usług.
Możliwe jest również, że komunikat ostrzegawczy nie była skierowany do Ciebie jako użytkownika końcowego, ale do osoby płatnika faktury (na przykład pracodawcy lub rodziców). Albo na odwrót.
Operatorzy mogą poinformować osobę, wedle ich wyboru.
Możliwe jest również, że otrzymałeś wysoki rachunek w związku z korzystaniem z usług Premium lub wiadomości tekstowych.
Jednak, jeśli uważasz, że coś jest nie tak, możesz Rzecznika Praw Obywatelskich.
Jak złożyć reklamację?Tylko na piśmie. Jednak możliwe jest, aby skontaktować się z Biurem Rzecznika Praw Obywatelskich dla Telekomunikacji telefonicznie, dzwoniąc pod numer 02 223 09 09
Możesz złożyć skargę do Biura Rzecznika Praw Telekomunikacyjnych:
- poprzez wypełnienie formularza dostępnego na stronie internetowej
- poprzez wniesienie wniosku o mediację (formularz znajduje Się na Stronie http://www.ombudsmantelecom.be/en/complaint-for-mediation.html?IDC=107)
- dotyczącą złośliwych połączeń
Adres: Bischoffsheimlaan 29-35, 1000 Bruksela.
Poniżej przykład zgłoszenia dla podejrzeń połączeń o charakterze wyłudzenia (zgłoszenia można z powodzeniem składać w języku angielskim:
Application form for identification of suspected perpetrators of malicious calls
NOTE: this form is not valid unless signed.
I, the undersigned (name and address) ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ....................., confirm that I am holder of the telephone line/mobile phone, number....../...................(telecom operator in question:..........) and hereby declare that I submit a request to the Office of the Ombudsman for Telecommunications for information about the identity and address of the suspected perpetrators of the malicious calls of which I am a victim.
I declare that I have read and understood the following provisions:
1) In accordance with Article 43 bis §3, 7 of the Act of 21/03/1991 on the reform of certain economic public companies, the Office of the Ombudsman for Telecommunications is tasked with: “examining a request from any person who claims to be the victim of a malicious use of an electronic communications network or service for information about the identity and address of the users of the electronic communications networks or services who have bothered this person, provided that this information is available.
The Office of the Ombudsman for Telecommunications grants the request if the following conditions are met :
a)the facts appear to have been established;
b)the request relates to specific dates and times.”
2) The Office of the Ombudsman for Telecommunications asks the relevant operator to provide him with the list of incoming telephone calls.
The Office of the Ombudsman for Telecommunications strictly limits itself to examining these telephone details and cannot be held liable if the information provided to it is incomplete or incorrect.
The Office of the Ombudsman for Telecommunications is under no circumstances authorised to contact the holder of the connection from which the malicious calls/SMS’s originated nor to act as conciliator.
3) The identity and address communicated by the Office of the Ombudsman for Telecommunications relate to the HOLDER of the calling number.
It is therefore not certain that this person is actually the perpetrator of those calls, as the line may have been used by third parties.
4) Not all calls/SMS’s can be identified. Technical restrictions can make the identification of the calls impossible.
Moreover identification is impossible if the calls are made from a public telephone booth or from another country. The identity of the perpetrator of calls/SMS’s originating from a mobile phone using a prepaid phone card is not always known. Attempted calls are not systematically registered.
5) At the end of this procedure the complainant still has the possibility of taking legal action.
6) If, during this procedure, the Ombudsman establishes that criminal acts have taken place, in accordance with Article 29 of the Code of Criminal Procedure he is obliged to immediately inform the Public Prosecutor.
The calls/SMS’s to my telephone for which I would like to know the identity of the caller, were made on :
| DATE | TIME |
| ............... | ............... |
| ............... | ............... |
| ............... | ............... |
| ............... | ............... |
| ............... | ............... |
| ............... | ............... |
| ............... | ............... |
| ............... | ............... |
| ............... | ............... |
| ............... | ............... |
| ............... | ............... |
| ............... | ............... |
| ............... | ............... |
Exact description of the facts, per call/SMS (content of the calls/SMS’s – number of rings):
..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... .....................
Date: .....................
Signature of the holder: ..................... .....................
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